Returns & Exchanges

At Trompie Retail, we want you to be completely satisfied with your home furnishings and decor. If your purchase isn't a perfect fit, you can return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for the return to receive a Return Authorization Number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship Items Back

Attach the provided shipping label or use a tracked courier service to send the package back to our central distribution warehouse.

4

Quality Inspection & Refund

Once our team inspects the returned goods for quality assurance, we will process your refund or dispatch your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing