Frequently Asked Questions
Everything you need to know about enhancing your home with Trompie Retail.
What is the standard delivery timeframe for furniture items?
Most in-stock home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your home products?
Yes, all Trompie Retail furniture comes with a standard 12-month manufacturer warranty covering structural defects and craftsmanship to ensure your home remains beautiful and functional.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. If a product isn't the right fit for your home, you can return it in its original packaging, though a restocking fee may apply for large furniture items.
Are the materials used in your products sustainably sourced?
At Trompie Retail, we prioritize sustainability. We partner with suppliers who use FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental footprint.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to help you budget for your home upgrades.